Got questions? Please have a look through our FAQs below, and if you still need answers, feel free to call or email us with your questions, we'll be glad to help! If you are calling during business hours and we don't answer the phone, we may be on the other line or busy with customers. Please ensure you do leave a message so we can return your call! Or you can contact us by e-mail.
What's the right size SUP for me?
Your first indicator is going to be “What are you going to be doing on the water” Fitness, Surfing, Distance paddling, snorkel transportation, etc. This one factor is going to steer you towards the SUP that best suites your needs. Most of our SUP's have dual purpose characteristics and can perform in a variety of conditions, but we highly recommend renting/demo at least once to get a base idea of your size range. And keep in mind you don't want to outgrow the board in a month, so a size that is a bit of a challenge at first will allow you to progress.
What size SUP paddle do I need?
Correct paddle height is crucial for ensuring good technique and less fatigue. The basic range is 4-10 inches above your height. Wow what a wide range you might say. The lower end of the range would be for more surf specific paddles, the middle of the range would be for all around paddle activities, and the high end of the range would be for more distance focused paddles.
Do your SUP Boards have a warranty?
Yes they do! All SUP and Surfboards have a 90 day warranty covering defects in workmanship. For a copy of Stand Up Zone's warranty policy, please click here. For more information on how to care for your board correctly, please read "Caring for your Board".
Do you ship throughout Australia?
We do offer shipping Australia Wide - please contact us for a quote. We understand that you may wish to purchase a SUP board and organise your own freight - we would gladly liaise with you to help you through this process. Note that any damage from freight is at buyer's risk. Feel free to contact us with any questions.
We can also ship internationally on a case by case basis - please contact us to arrange.
I still have questions, can I call you?
Yes you can! One of our helpful staff members can assist you during standard business hours (EDST) on 02 4351 8934. If you are calling during business hours and we don't answer the phone, we may be on the other line or busy with customers. Please ensure you do leave a message so we can return your call! Or you can contact us by e-mail.